Here are the top 5 questions and their answers. For the full FAQ list, make sure to check out our FAQ page:
1) WHERE IS MY ORDER?
Most orders ship within 2 business days of payment being cleared, and generally arrive within 7 business days within the US, or 3 weeks internationally. You will receive a tracking number once your order is shipped which you can use to see exactly where your order is with our handy tracking tool.
2) WHAT HAPPENS IF I RECEIVE A WRONG OR DAMAGED ITEM?
If you receive the wrong item, send us an email at firstname.lastname@example.org with your order ID and we will make it right. If you received a damaged item, send us an email with your order ID and a picture of the damage, and we will either refund you the order price or send you a replacement free of charge – it’s your choice, simple as that.
3) DO YOU OFFER REFUNDS?
Yes, but ONLY if your product arrives damaged OR if it never arrives at all. If it is damaged, send us an email with the order ID and a picture of the damage within 30 days of the purchase date, and we will refund you or send you a replacement. If it never arrives, send us an email within that same 30 days and we will track it down or send a replacement. Make sure to see the Refund Policy page for all the information.
4) CAN I EXCHANGE ONE PRODUCT FOR ANOTHER AFTER PURCHASING, OR CAN I SEND MY PRODUCT BACK TO YOU FOR A REFUND OR EXCHANGE?
No. We have worked hard to provide lots of detail on our product pages through text, pictures and video where possible so that you have all the information you need before you make a purchase. Once you have purchased your product, the sale is final and you cannot get a refund for a return, and you can’t exchange your purchased product for another one.
5) DO YOU HAVE ANY DISCOUNTS OR SPECIAL OFFERS?
We often run promotions on different products, but as these change frequently you need to check the home page of the website to see what public discounts are currently live.
We offer bundle deals on related products where you can save money on the total order by purchasing multiple products; these bundles can be found on the product page below the main description.
We also offer free shipping over certain limits, you can see that on the home page or by going to the Shipping Information page.