What are you looking for?
Yes, you will receive an email to the address you provided on checkout when your order is fulfilled with a tracking number (if available on your shipping method).
Send us an email at email@example.com with your order ID and a summary of the problem.
Send us an email at firstname.lastname@example.org with your order ID, a summary of the problem and at least 1 image of the damage to confirm the state of the product. We will then assess and issue either a refund or a replacement product – whichever you prefer.
Currently we are only accepting payment via Paypal.
If you think you have been charged incorrectly after placing an order, send us an email at email@example.com with your order ID and the problem, and we will sort it out.
- - We often run promotions on different products, but as these change frequently you need to check the home page of the website to see what public discounts are currently live.
- - We offer bundle deals on related products where you can save money on the total order by purchasing multiple products; these bundles can be found on the product page below the main description.
- - We also offer free shipping over certain limits, you can see that on the home page or by going to the Shipping Information page.
- - Finally, we often send our subscribers special exclusive offers by email, so make sure you are part of that club by signing up for free at the bottom of any page.
Most orders ship within 2 business days of payment being cleared, and generally arrive within 7 business days within the US, or 3 weeks internationally. You will receive a tracking number once your order is shipped which you can use to see exactly where your order is with our handy tracking tool.
Most orders are shipped within 2 business days of the purchase. Some delays may occur during peak shipping times; if your payment method required approval; or if there is an unforeseen issue at the warehouse.
There are several reasons why an order may be delayed in shipping, including: delays during peak shipping times (Christmas, Father’s Day, etc); if your payment method required approval prior to clearing; or if there are unforeseen issues at the warehouse.
Sometimes tracking information shows as “not found” if the shipping label is not scanned properly during fulfilment. If it has been more than 30 business days since the purchase date, contact us. We will track it down for you, refund the purchase or send you a replacement product at no charge.
All our shipping options are displayed on the checkout page. If you need alternate arrangements, contact us first and we will do our best to help.
No, once an order is placed the sale is final and the purchase order is sent immediately to the warehouse for fulfilment. Please double checking your shipping address before checking out.
Backorders / Out of stock
If an item is out of stock, it may be sold out and being reprinted, or it may be discontinued as a limited-run product. If you are unsure, contact us to find out.
This depends on the product – some products are restocked periodically, some are limited edition runs which will never be restocked. If you are unsure, contact us to find out.
No, we only offer products that are in stock. This is to avoid any complications or disappointments with shipping times.
Yes, but ONLY when the product has been damaged (you will need to send us a picture) or if your order never arrived. See the refund information page for full details.
No, as all products are sealed during production, all purchases are final.
If your product arrived undamaged; No. We have gone to a lot of effort to provide comprehensive product descriptions with text, images and video where possible so that you can make a fully informed purchase decision.
You have thirty (30) days from the date of purchase to claim a refund if the product is damaged or does not arrive. If it arrived and is not damaged, you are not eligible for a refund. Note that it is 30 days from the date of purchase, not the date the products is delivered to you.
If approved, your refund will be credited to the payment method used to make the original order. Alternate arrangements can be made if you contact us first.
No, all sales are final and we will not honor a returned product for a refund unless agreed prior.
No, all sales are final and we cannot switch one product for another after purchasing.