Have Some Questions?
Click on some of the most frequently asked questions below to see if we have your answer.
ABOUT ELEPHANT PLAYING CARDS
You may not have heard of our company before, but we have been in business since 2015, designing, printing and distributing high quality playing cards around the world. Check out some facts about us:
- We sell over 100,000 decks a year, to over 350,000 customers (and counting)!
- We have run (and successfully fulfilled) over a dozen Kickstarter campaigns.
- We have over 15,000 REAL customer reviews (people who have received their deck and left their thoughts).
- We wholesale our decks to some of the largest magic and card distributors in the world, including Murphey's (USA) and DiFatta (Europe)
- We provide you with email updates and live tracking links for your orders so you know where they are.
- We offer an awesome no-questions-asked moneyback guarantee.
We stand by our product, we put your experience above profit, and we have been doing this for years. We're not going anywhere, and we will make sure you get what you pay for.
And if that isn't enough, you can always send us an email. We promise it will be a real person who responds.
IS IT A QUALITY PRODUCT?
Short answer: we wouldn't sell it if it wasn't.
But seriously, we are in the business of making something that you can use for years, not days. We have worked with almost ALL the top manufacturers in the world and we know what goes into making a quality deck of cards.
We don't make phony promises, we don't do cash-grabbing markups, we don't do hype launches with fake scarcity. We make genuine, quality, affordable products that people can use, share and show off.
We really put our money where our mouth is with our full refund guarantee: If you don't like it, you can just get a refund. With a promise that good, we have to make sure our decks are as good as we say!
WHY BUY FROM US?
Elephant Playing Cards is one of the world leaders in custom playing cards. When you shop with us you get to enjoy our full legendary service. From the moment you arrive on our website, right through to ordering, delivery and beyond.
When you shop at Elephant Playing Cards, we provide all the information you need to choose the perfect product for you; from photos, to detailed descriptions, customer reviews, frequently asked questions, and in-depth videos. And if you need more help, our team is always available to assist.
We have one of the best refund policies in the industry, with a hassle-free refund or replace guarantee so that you can be confident you will get what you paid for. See our Refund Policy for full details.
Thanks to our network warehouses and strategic logistics partners, we are able to offer fast and affordable delivery across the world. Almost all out products are shipped out within 2 business days, and we offer free worldwide shipping on orders over the free shipping limit. You can also track you order at any time using our handy order tracking tool.
Working at Elephant Playing Cards is all about providing our customers with the best service possible. So whether you need a new deck for the party, something to spice up family games night, or even an awesome present; elephant playing cards will always be there to help, providing our incredible customer service 24/7. That’s our promise to you.
WILL I GET A NOTIFICATION FOR MY ORDER?
Yes, you will receive an email to the address you provided on checkout when your order is fulfilled with a tracking number (if available on your shipping method).
WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM?
Send us an email at firstname.lastname@example.org with your order ID and a summary of the problem.
WHAT SHOULD I DO IF I RECEIVED A DAMAGED ITEM?
Send us an email at email@example.com with your order ID, a summary of the problem and at least 1 image of the damage to confirm the state of the product. We will then assess and issue either a refund or a replacement product – whichever you prefer.
WHAT OPTIONS DO I HAVE TO PAY?
Currently we are only accepting payment via Paypal.
I THINK I MAY HAVE BEEN CHARGED INCORRECTLY.
If you think you have been charged incorrectly after placing an order, send us an email at firstname.lastname@example.org with your order ID and the problem, and we will sort it out.
DO YOU HAVE ANY DISCOUNTS OR SPECIAL OFFERS?
- We often run promotions on different products, but as these change frequently you need to check the home page of the website to see what public discounts are currently live.
- We offer bundle deals on related products where you can save money on the total order by purchasing multiple products; these bundles can be found on the product page below the main description.
- We also offer free shipping over certain limits, you can see that on the home page or by going to the Shipping Information page.
- Finally, we often send our subscribers special exclusive offers by email, so make sure you are part of that club by signing up for free at the bottom of any page.
WHERE IS MY ORDER?
Most orders ship within 2 business days of payment being cleared, and generally arrive within 7 business days within the US, or 3 weeks internationally. You will receive a tracking number once your order is shipped which you can use to see exactly where your order is with our handy tracking tool.
WHEN WILL MY ORDER SHIP?
Most orders are shipped within 2 business days of the purchase. Some delays may occur during peak shipping times; if your payment method required approval; or if there is an unforeseen issue at the warehouse.
WHY DID MY ORDER SHIP LATE?
There are several reasons why an order may be delayed in shipping, including: delays during peak shipping times (Christmas, Father’s Day, etc); if your payment method required approval prior to clearing; or if there are unforeseen issues at the warehouse.
WHY DOES MY TRACKING INFORMATION SHOW “NOT FOUND”?
Sometimes tracking information shows as “not found” if the shipping label is not scanned properly during fulfilment. If it has been more than 30 business days since the purchase date, contact us. We will track it down for you, refund the purchase or send you a replacement product at no charge.
WHY DOES MY TRACKING SHOW "PACKAGE WAITING TO BE SCANNED"?
There are 2 possible reasons for this:
1) Sometimes tracking information shows as "not scanned" or "not left warehouse" if the shipping label is not scanned properly during fulfilment. If it has been more than 30 business days since the purchase date, contact us. We will track it down for you, refund the purchase or send you a replacement product at no charge.
2) For some international orders, shipping information is not scanned correctly. In this case, use THIS TRACKER to find the status of your international order.
I NEED MY ORDER BY A CERTAIN DATE, CAN I GET PRIORITY SHIPPING?
All our shipping options are displayed on the checkout page. If you need alternate arrangements, contact us first and we will do our best to help.
I PROVIDED AN INCORRECT OR INCOMPLETE ADDRESS AT CHECKOUT, CAN I MODIFY IT?
No, once an order is placed the sale is final and the purchase order is sent immediately to the warehouse for fulfilment. Please double checking your shipping address before checking out.
Backorders / Out of stock
WHY HAS AN ITEM BEEN OUT OF STOCK FOR SO LONG?
If an item is out of stock, it may be sold out and being reprinted, or it may be discontinued as a limited-run product. If you are unsure, contact us to find out.
HOW LONG WILL AN ITEM BE OUT OF STOCK?
This depends on the product – some products are restocked periodically, some are limited edition runs which will never be restocked. If you are unsure, contact us to find out.
DO YOU OFFER ITEMS FOR BACKORDER / PREORDER IF THEY ARE OUT OF STOCK?
No, we only offer products that are in stock. This is to avoid any complications or disappointments with shipping times.
Refunds / Exchanges
DO YOU OFFER REFUNDS?
We stand behind our products. If for any reason you are not completely satisfied with your EPC products, we offer a full refund less shipping.
Just send us an email to email@example.com and we will get it sorted.
We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.
100% SATISFACTION GUARANTEE!
HOW ARE REFUNDS PROCESSED?
Your refund will be credited to the payment method used to make the original order. Alternate arrangements can be made if you contact us first.
CAN I EXCHANGE ONE PRODUCT FOR ANOTHER ONE AFTER PURCHASING?
No, once you open your pack it is considered 'used' and we can no longer sell it again. You cannot switch decks after purchasing.
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