Elephant Playing Cards is one of the world leaders in custom playing cards. When you shop with us you get to enjoy our full legendary service. From the moment you arrive on our website, right through to ordering, delivery and beyond.

When you shop at Elephant Playing Cards, we provide all the information you need to choose the perfect product for you; from photos, to detailed descriptions, customer reviews, frequently asked questions, and in-depth videos. And if you need more help, our team is always available to assist.

We have one of the best refund policies in the industry, with a hassle-free refund or replace guarantee so that you can be confident you will get what you paid for. See our Refund Policy for full details.

Thanks to our network warehouses and strategic logistics partners, we are able to offer fast and affordable delivery across the world. Almost all out products are shipped out within 2 business days, and we offer free worldwide shipping on orders over the free shipping limit (see the shipping information page for more details). You can also track you order at any time using our handy order tracking tool.

Working at Elephant Playing Cards is all about providing our customers with the best service possible. So whether you need a new deck for the party, something to spice up family games night, or even an awesome present; elephant playing cards will always be there to help, providing our incredible customer service 24/7. That’s our promise to you.

Here are answers to some of the most frequently-asked shipping questions. If you have any more questions about shipping or delivery, make sure to check out our Shipping Information page.

FREE SHIPPING INFORMATION

We offer FREE shipping on all orders over the free shipping threshold:

• USA Shipping Addresses: Orders Over $50
• Non-USA Shipping Addresses: Orders Over $80

Free shipping is subject to the following conditions:

• Only valid for purchases containing only playing cards.
• Not available in combination with other offers.
• Free shipping available only for select countries.
• Shipping method to be selected by Elephant Playing Cards.
• Free Shipping applies to merchandise only. Taxes, Duties, Gift Cards and oversized shipping charges do not count toward the Free Shipping total.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Most orders ship within 2 business days of payment being cleared, and generally arrive within 7 business days within the US, or 3 weeks internationally.

WHERE IS MY ORDER?

When you make a purchase, you will receive a tracking number once your order is shipped which you can use to see exactly where your order is with our handy Tracking Tool. 

Here are the top 5 questions and their answers. For the full FAQ list, make sure to check out our FAQ page:

1) WHERE IS MY ORDER?

Most orders ship within 2 business days of payment being cleared, and generally arrive within 7 business days within the US, or 3 weeks internationally. You will receive a tracking number once your order is shipped which you can use to see exactly where your order is with our handy tracking tool.

2) WHAT HAPPENS IF I RECEIVE A WRONG OR DAMAGED ITEM?

If you receive the wrong item, send us an email at support@elephantplayingcards.com with your order ID and we will make it right. If you received a damaged item, send us an email with your order ID and a picture of the damage, and we will either refund you the order price or send you a replacement free of charge – it’s your choice, simple as that.

3) DO YOU OFFER REFUNDS?

Yes, but ONLY if your product arrives damaged OR if it never arrives at all. If it is damaged, send us an email with the order ID and a picture of the damage within 30 days of the purchase date, and we will refund you or send you a replacement. If it never arrives, send us an email within that same 30 days and we will track it down or send a replacement. Make sure to see the Refund Policy page for all the information.

4) CAN I EXCHANGE ONE PRODUCT FOR ANOTHER AFTER PURCHASING, OR CAN I SEND MY PRODUCT BACK TO YOU FOR A REFUND OR EXCHANGE?

No. We have worked hard to provide lots of detail on our product pages through text, pictures and video where possible so that you have all the information you need before you make a purchase. Once you have purchased your product, the sale is final and you cannot get a refund for a return, and you can’t exchange your purchased product for another one.

5) DO YOU HAVE ANY DISCOUNTS OR SPECIAL OFFERS?

We often run promotions on different products, but as these change frequently you need to check the home page of the website to see what public discounts are currently live.

We offer bundle deals on related products where you can save money on the total order by purchasing multiple products; these bundles can be found on the product page below the main description.

We also offer free shipping over certain limits, you can see that on the home page or by going to the Shipping Information page.