We get it - buying things on the internet can feel a bit risky sometimes. But rest assured, we are very real. Take a look at this:

• We sell over 100,000 decks a year.
• We have run (and successfully fulfilled) over a dozen Kickstarter campaigns.
• We have over 15,000 REAL customer reviews (people who have received their deck and left their thoughts).
• We wholesale our decks to some of the largest magic and card distributors in the world, including Murphey's (USA) and DiFatta (Europe)
• We provide you with email updates and live tracking links for your orders so you know where they are.
• We offer an awesome no-questions-asked moneyback guarantee.

We stand by our product, we put your experience above profit, and we have been doing this for years. We're not going anywhere, and we will make sure you get what you pay for.

And if that isn't enough, you can always send us an email. We promise it will be a real person who responds.

Short answer: we wouldn't sell it if it wasn't.

But seriously, we are in the business of making something that you can use for years, not days. We have worked with almost ALL the top manufacturers in the world and we know what goes into making a quality deck of cards.

We don't make phony promises, we don't do cash-grabbing markups, we don't do hype launches with fake scarcity. We make genuine, quality, affordable products that people can use, share and show off.

We really put our money where our mouth is with our full refund guarantee: If you don't like it, you can just get a refund. With a promise that good, we have to make sure our decks are as good as we say!

Here are answers to some of the most frequently-asked shipping questions. If you have any more questions about shipping or delivery, make sure to check out our Shipping Information page.

FREE SHIPPING INFORMATION

We offer FREE shipping on all orders over the free shipping threshold:

• USA Shipping Addresses: Orders Over $50
• Non-USA Shipping Addresses: Orders Over $80

Free shipping is subject to the following conditions:

• Only valid for purchases containing only playing cards.
• Not available in combination with other offers.
• Free shipping available only for select countries.
• Shipping method to be selected by Elephant Playing Cards.
• Free Shipping applies to merchandise only. Taxes, Duties, Gift Cards and oversized shipping charges do not count toward the Free Shipping total.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Most orders ship within 2 business days of payment being cleared, and generally arrive within 7 business days within the US, or 3 weeks internationally.

WHERE IS MY ORDER?

When you make a purchase, you will receive a tracking number once your order is shipped which you can use to see exactly where your order is with our handy Tracking Tool. 

Elephant Playing Cards is one of the world leaders in custom playing cards. When you shop with us you get to enjoy our full legendary service. From the moment you arrive on our website, right through to ordering, delivery and beyond.

When you shop at Elephant Playing Cards, we provide all the information you need to choose the perfect product for you; from photos, to detailed descriptions, customer reviews, frequently asked questions, and in-depth videos. And if you need more help, our team is always available to assist.

We have one of the best refund policies in the industry, with a hassle-free refund or replace guarantee so that you can be confident you will get what you paid for. See our Refund Policy for full details.

Thanks to our network of warehouses and strategic logistics partners, we are able to offer fast and affordable delivery across the world. Almost all of our products are shipped out within 2 business days, and we offer free worldwide shipping on orders over the free shipping limit (see the shipping information page for more details). You can also track you order at any time using our handy order tracking tool.

Working at Elephant Playing Cards is all about providing our customers with the best service possible. So whether you need a new deck for the party, something to spice up family games night, or even an awesome present; Elephant Playing Cards will always be there to help, providing our incredible customer service 24/7. That’s our promise to you.